Webair Abuse Contacts:

Primary Email: Abuse@webair.com

Primary Phone: +516-938-4100

Secondary Email: Support@webair.com

Abuse Handeling Procedures:

 

WHOIS Inaccuracy

How to Submit the complaint:

  • Complainant needs to emailed to support@webair.com
  • Include the domain name and describe the whois inaccuracy.
  • You will receive an automated reply with an acknowledgment and a ticket number
  • You will receive a reply from our help desk within 48 hours.

Process to address whois inaccuracy complaint

  • The Webair Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
  • If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAM

How to Submit the complaint:

  • Complainant needs to emailed to support@webair.com
  • Include the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it we cannot verify the complaint.
  • You will receive an automated reply with an acknowledgment and a ticket number
  • You will receive a reply from our help desk within 48 hours.

Process to address whois inaccuracy complaint

  • The Webair Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
  • In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
  • In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

ALL THE OTHER ABUSE

How to Submit the complaint:

  • Complainant needs to emailed to support@webair.com
  • Include the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
  • You will receive an automated reply with an acknowledgment and a ticket number
  • You will receive a reply from our help desk within 48 hours.

Process to address whois inaccuracy complaint

  • The Webair Abuse team will go through the complaint to determine the type of the abuse.
  • In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
  • In case of deliberate abuse, the domain name will be suspended directly.