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Webair Support Comparison

Managed Services means we are completely responsible for everything installed and delivered on the server(s). We maintain the operating system, including security updates and patches, as well as industry standard software such as Apache, PHP, MySQL, and other popular applications. Through proactive monitoring of all resources we will ensure the server's configuration is optimal for the specified use case. We troubleshoot all problems until they're either resolved or pinpointed to an application issue which we then provide guidance for on resolution. We answer many questions and try to help in every way.

Our managed services platform makes use of a FreeBSD/Linux/Apache/PHP/MySQL stack which has been highly configured to perform well on a variety of cloud and physical platforms. It comes standard with a suite of security, automation, and monitoring tools which allows our staff to easily manage the server(s) in an organized and automated fashion. Our managed service platform also speaks directly to our control panel allowing customers to manage all aspects of the server themselves such as management for websites, FTP,accounts E-Mail, DNS, Crontabs, firewalls, one-click installs, and many more features.

This is an agile platform that is easily customizable to fit most use-cases or web applications. There are many platforms that do well at managing a single or two server configuration yet cannot scale beyond that. Our platform was specifically designed to grow with our client's needs past that and into complex multi-server configurations such as load balanced clusters, cloud storage integration, CDN integration, advanced firewalling, and multi-database server configurations.

Features
Self Managed
Fully Managed
24x7x365 Phone, Email and Live Chat SERVER GENIUS™ Support
Yes
Yes
Fully Managed Network Infrastructure
Yes
Yes
Fully Managed Hardware
Yes
Yes
Webair owned Data Centers
Yes
Yes
Technicians on-site 24x7x365
Yes
Yes
Personal Account Manager
Yes
Yes
Dedicated Billing Contact
Yes
Yes
Webair Control Panel
Yes
Yes
100% Network Uptime
Yes
Yes
Sever Ping Monitoring
Yes
Yes
System Level Health Monitoring & Notifications
No
Yes
Core Operating System Updates & patches
No
Yes
Security Enhancements
No
Yes
Full Web Server Support including Apache
No
Yes
Proactive Response & Restoration of Monitoring Events
No
Yes
Free External Migrations
No
Yes
Best Effort Third Party Application Support (Read More)
No
Yes
Webair Proprietary Managed Hosting Platform (UNIX/Apache/PHP/Mysql)
No
Yes



Note:
Webair does not log in to Self Managed servers for any reason other than to fix network or hardware related issues.


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