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Server Genius™ Support!

24/7/365 Customer & Technical Expertise!

SERVER GENIUS™ SUPPORT is committed to doing whatever it takes to make a difference for every customer -- a difference that will change the way you work and the way you think. It's a business model founded in our belief that being a great hosting provider requires more than just the best technologies, it needs a dedicated, talented staff, support and PERSONALIZED service. As part of this commitment, we continually seek ways of improving performance in handling our customer's technical support needs.

WITH WEBAIR SERVER GENIUS™ SUPPORT - We consider all of our clients to be partners that have placed their trust in us to help them run their business efficiently. Your Account Manager & customer service representative will be your single point of contact at WEBAIR. They will be responsible for ensuring all of your needs and expectations are met. Working alongside your Account Manager are your Business Development Consultant, Systems Engineers, Support Technicians, Support Specialists, Billing Specialist, and representatives of WEBAIR Professional Services and Data Center Operations. Combining 15 years of experience and unparalled expertise, staffed with highly trained technicians, equipped with the right tools, and supported by a strong infrastructure, the Webair Support Department is committed to one achieving goal, EXCELLENCE!

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FAQ


Methods of Contacting Support:

Open a Support Ticket - The preferred method for opening a support ticket is via the WEBAIR proprietary control panel. Simply click "Open a Support Ticket." This will automatically generate a support ticket number for you and enables Webair to track and monitor your issues efficiently. If immediate support is required you can call for Toll Free Phone Support at 1.866.WEBAIR1 or use Live Person Chat Support. To help speed up your support cases have your ticket number ready before contacting support services.

Toll Free Phone Support - Call toll free 1-866-WEBAIR-1 / International 516.938.4100 to speak with a Server Genius™ Support technician, billing, sales or customer service representative 24 hours a day, 7 days a week, 365 days per year.

Online Live Person Chat Support - You can open a Live Help chat session via Webair.com or from within your Webair control panel by clicking on the "Live Help" link and a support technician will create a ticket for you.

Trusted, reliable hosting since 1996! Webair is dedicated to the success of your business and providing you with peace of mind!

Escalating Support Tickets

To escalate your support ticket, simply login to the Control Panel to view the ticket and proceed by selecting the "ESCALATE" button. Managers will be notified of the escalation request via email and the ticket will be flagged and moved to the top of the list for all technicians to view.

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