Technical Support Services
All the resources you'll need to support your hosting account.
From 24/7/365 customer support to online documentation.

• Login to the Webair proprietary control panel to do all of the below. Click Here
• Open a support ticket - Click Here
• Check ticket status - Click Here
• Online Live Support - Click Here
• Manage Websites/FTP accounts/SQL databases/Manage Addons - Click Here
• View the Webair Online FAQ Flash Tutorial - Click Here

• Webair Personalized Technical Support

  Webair is committed to provide superior customer service to its customers. As part of this commitment, and as technology changes, we continually seek ways of improving performance in handling our customers technical support needs.
  
  WEBAIR PERSONALIZED SUPPORT is committed to doing whatever it takes to make a difference for every customer; a difference that will change the way you work and the way you think. It's a business model that we hold deep in our belief that being a great hosting provider requires more than just the best technologies, but the best people, support. and PERSONALIZED services.
  
  With WEBAIR PERSONALIZED SUPPORT you will not feel like you're just one more anonymous customer stuck in a system that works against you instead of for you, instead you will feel like part of our family. We consider all of our clients to be a partner that has placed trust in us to help them run their business efficiently. With Webair you will have a dedicated Support Team that's built around you and your unique needs. It is our responsibility to know and understand your configuration, your goals and you business. Your Account Manager or customer service representative will be your single point of contact at WEBAIR, and will be accountable for ensuring all of your infrastructure needs are met. Working alongside your Account Manager are your Business Development Consultant, Systems Engineers, Support Technicians, Support Specialists, Billing Specialist and representatives of WEBAIR Professional Services and Data Center Operations. Combining 10 years of experience and unparalled expertise, Staffed with highly trained technicians, equipped with the right tools, and supported by a strong infrastructure, the Webair Support Department is committed to one purpose, the success of your business.

• Methods of Contacting Support:

  • Open a Support Ticket - The preferred method for opening a support ticket is via the WEBAIR proprietary control panel. Simply click Open a support ticket This will automatically generate a support ticket number for you and enables Webair to track and monitor your issues efficiently. If immediate support is required - Toll Free Phone Support 1.866.WEBAIR1 or Live Person Chat Support methods.
    
    Speed up your support cases!!! Have your ticket number ready before contacting LIVE support resources.
  • Toll Free Phone Support - Call toll free 1-866-WEBAIR-1 / International 516.938.4100 to speak with a support technician, billing, sales or customer service representative 24 hours a day, 7 days a week, 365 days per year!
  • Online Live Person Chat Support - You can open a Live Help chat session via Webair.com or from within your Webair control panel by clicking on the Live Help link at top and a support technician will create a ticket for you.
  • Trusted, reliable hosting since 1996! - Dedicated to one purpose, piece-of-mind!

• Escalating Support Ticket

  To escalate your support ticket, simply login into the Control Panel to view ticket and proceed by selecting the ESCALATE button. Managers will be notified of the escalation request via email and ticket will be flagged and moved to top of list for all technicians to view.